Orders + preorders
Ordering & Preorders
Effective: September 22, 2026
This policy explains how EOTLS accepts shop orders and JAZS preorders, how prices and payments work, and what happens when an order changes or cannot be fulfilled.
1. Placing an order
Orders are placed through the site checkout using the products, quantities, variants and shipping details shown at checkout. We may require accurate billing/shipping information and a valid payment method. An automated confirmation means we received the request; final acceptance may depend on payment, inventory, fraud and fulfillment checks.
2. Product status and availability
Items may be in stock, preorder, made-to-order, limited, sold out or unavailable for a destination. Availability can change before an order is accepted. We may cancel an unavailable item and refund the related amount.
3. Prices and taxes
Prices are shown in the currency indicated on the site. Applicable tax is calculated at checkout where the system is configured to collect it. International customers may owe import taxes, VAT/GST, duties or brokerage outside checkout.
4. Payment methods
Stripe card payments and PayPal may be offered when configured. Availability can vary by device, region or provider status. We may authorize a payment before final fulfillment and capture it according to the applicable checkout flow. Provider terms govern their services.
5. Fraud and order review
Orders may be delayed, limited or cancelled when payment, address, quantity, sanctions, security or fraud checks identify a material risk. We may contact you for reasonable verification. Do not send passwords or complete card numbers in response.
6. JAZS preorder tiers
Just Another Zombie Story preorder tiers have stated minimum amounts and listed reward contents. Choosing to pay more than the minimum is voluntary additional support for that same tier; it does not create equity, ownership, profit participation, a charitable contribution, or additional rights unless the product page expressly says otherwise.
7. Preorder timing
Release and delivery estimates are good-faith production targets and can change. If a material delay occurs, EOTLS may provide a revised estimate and available options. Where law requires consent to a delay or a refund right, EOTLS will provide that option.
8. Changes and cancellations
Contact EOTLS promptly if you need an address, quantity or order change. Once an item enters production, fulfillment or shipment, changes may be impossible. Cancellation eligibility is explained in the Returns, Refunds & Cancellations Policy.
9. Order status
Orders may move through states such as payment preparing, payment pending, paid, processing/production, fulfilled, partially fulfilled, refunded, cancelled or review required. A payment-pending state is not confirmation that payment succeeded.
10. Promotions and discounts
Offer-specific terms control. Unless a promotion says otherwise, one code applies per order, codes cannot be added retroactively, and limited or campaign-exclusive items may be excluded. See Promotions & Offers.
11. Digital goods
Digital products are subject to the Digital Content License. Access/download availability and refund rights may differ from physical goods, particularly after delivery or download begins.
12. Contact
Use the Contact page with your order email and order reference for order questions.