Privacy
Privacy Policy
Effective: September 22, 2026
This policy explains the personal information EOTLS processes when you use the site, create an account, contact the studio, join release updates, or place an order.
1. Scope and controller
This policy applies to endofthelinestudios.com and related EOTLS web services where it is posted. End of the Line Studios is responsible for the information it collects directly. Third-party payment, fulfillment, hosting, email, CAPTCHA and carrier services process information under their own policies as well.
2. Categories of information we may collect
- Identifiers and contact data: name, email, telephone number, account identifier, billing and shipping address.
- Account and authentication data: hashed password information, account status, session/security records and account preferences.
- Commercial and order data: products viewed or purchased, preorder tier, amount, variants, quantities, order totals, fulfillment status, refund/dispute history and support records.
- Payment metadata: payment provider, payment/order/capture/intent identifiers, status and limited payer details returned by the provider. EOTLS does not intentionally store complete card numbers or PayPal passwords on its own backend.
- Communications: contact-form messages, support requests, release-update subscriptions and correspondence.
- Technical and device data: IP address, browser/device information, timestamps, request/security logs, referral information and similar operational data.
- Approximate location: general location may be inferred from IP address or shipping destination; the site does not require precise GPS location.
- Uploaded content: files or media you intentionally provide through a supported feature.
3. Sources of information
We receive information directly from you; automatically from your browser/device; from payment providers; from print/fulfillment partners; from carriers where available; and from security, email or hosting providers that support the requested transaction or service.
4. How we use information
- Operate accounts, carts, checkout and site features.
- Process, verify, fulfill, ship, refund and support orders and preorders.
- Send transactional receipts, fulfillment notices, security messages and responses.
- Send release updates or marketing messages when you have asked to receive them.
- Prevent fraud, abuse, duplicate payments, account compromise and security incidents.
- Maintain records for accounting, tax, chargeback, dispute and legal obligations.
- Diagnose, measure and improve site performance and user experience.
- Comply with law and protect EOTLS, users and third parties.
5. Service providers and disclosures
Information may be disclosed as necessary to service providers such as Stripe and PayPal for payments; Printify or other production/fulfillment partners; Resend or other email providers; Cloudflare Turnstile for anti-abuse checks; backend/frontend hosting and infrastructure providers; shipping carriers; and professional advisers, accountants, insurers or authorities when legally required. Providers receive only the information reasonably needed for their role, subject to their own terms and our contractual arrangements where applicable.
6. Sale, sharing and targeted advertising
EOTLS does not currently sell personal information for money and does not currently operate cross-site targeted advertising as a core site function. Some privacy laws use “sale” or “sharing” more broadly than ordinary money-for-data transactions. If EOTLS later adds advertising or tracking that creates an opt-out right, this policy and the Privacy Choices page will be updated and an appropriate choice mechanism will be provided. We honor legally required browser-based opt-out signals where applicable to technology we control.
7. Cookies, local storage and similar technologies
Essential browser storage may be used for cart state, account/session functions, interface preferences, fraud prevention and checkout continuity. Third parties may set their own storage when their services are used. See the Cookie & Similar Technologies Notice.
8. Data retention
We retain information only for as long as reasonably necessary for the purpose collected, including active accounts, order fulfillment, customer support, accounting/tax records, fraud and security records, chargebacks, disputes, legal claims and applicable retention obligations. Retention periods vary by record type. Deletion requests may not require deletion of records we are legally permitted or required to keep.
9. Security
EOTLS uses administrative and technical safeguards appropriate to the size and nature of the service. Passwords are stored using one-way hashing, private backend data may be encrypted at rest, and payment credentials are handled by payment providers rather than intentionally stored as full payment credentials by EOTLS. No online system can be guaranteed completely secure.
10. International processing and transfers
EOTLS and its providers may process information in the United States and other countries. If you access the service from another jurisdiction, your information may be transferred to locations with different data-protection laws. Where required, providers may use legally recognized transfer safeguards.
11. Your choices and rights
Depending on your location, you may have rights to access, know, correct, delete, obtain a portable copy of, restrict or object to certain processing, opt out of targeted advertising or a legally defined sale/share, and appeal certain request decisions. See Your Privacy Choices for details and request procedures.
12. Email choices
Optional release-update or promotional messages may be unsubscribed from using the method provided in the message or by contacting EOTLS. Transactional messages about orders, account security, refunds, fulfillment or support may still be sent when necessary.
13. Children
The service is not directed to children under 13 and EOTLS does not knowingly seek personal information from them. See the Children’s Privacy Notice.
14. Third-party links
When you leave an EOTLS property for a third-party website or service, that third party’s privacy practices apply to information it collects.
15. Changes to this policy
We may update this policy to reflect new features, providers, laws or practices. The effective date above identifies the current version. Material changes will be communicated when required by law.
16. Contact
Use the Contact page for privacy questions or requests. Include enough information for us to locate the relevant account, communication or order without sending passwords or complete payment credentials.
