Returns + refunds

Returns, Refunds & Cancellations

Effective: September 22, 2026

This policy covers studio-fulfilled merchandise, Printify or other partner-fulfilled merchandise, preorder rewards, digital items, damaged goods and cancellation requests.

1. Start with the studio

Contact EOTLS before returning an item. Include the order email, order reference, item, problem and photos where relevant. A fulfillment partner may require a specific return address or evidence process, and unauthorized returns can delay resolution.

2. Damaged, defective, missing or incorrect items

Report these issues as soon as reasonably possible and preferably within 14 days of delivery. Provide clear photos of the item, packaging and shipping label when relevant. Depending on the circumstances and available inventory, EOTLS may offer replacement, repair, partial refund, full refund, store credit or another reasonable remedy.

3. Ordinary physical merchandise

Buyer-remorse returns for ordinary non-custom merchandise may be considered when the item is unused, unworn, unwashed, in resalable condition and the request is made promptly. Eligibility and return-shipping responsibility depend on the item and fulfillment partner. Original shipping is generally non-refundable unless required by law or the return results from an EOTLS/fulfillment error.

4. Made-to-order, signed, numbered, personalized and limited goods

Items made specifically for an order, signed/numbered editions, personalized goods, limited campaign rewards and similar products may be final sale once production begins, except for defect, damage, non-delivery, material non-conformity or mandatory legal rights.

5. Preorders

A preorder may generally be cancelled before it enters production, print ordering, customization, packing or fulfillment. After that point, cancellation may not be available unless the item is materially delayed, cannot be fulfilled, arrives defective, or law requires a remedy. If a material delay requires your consent under applicable law, EOTLS will provide a revised estimate and available options.

6. Digital products

Digital comics, PDFs, wallpapers and other downloads are generally final once delivered, accessed or downloaded, except where delivery fails, the file is materially defective, or law provides a cancellation/refund right. In jurisdictions with a statutory withdrawal right, beginning digital delivery may affect that right when you expressly consent to immediate supply.

7. International and customs costs

Import duties, VAT/GST, brokerage, customs fees and carrier charges imposed outside EOTLS are generally non-refundable by EOTLS. Refusal to pay destination charges or failure to claim a package may reduce an otherwise available refund by non-recoverable shipping, return, customs or handling costs, subject to mandatory law.

8. EU/EEA/UK statutory rights

Consumers in the EU/EEA, UK and other jurisdictions may have statutory cancellation or withdrawal rights, often including a 14-day period for eligible distance purchases. Legal exceptions may apply to personalized/made-to-order goods, certain sealed items and digital content supplied immediately with required consent. Where a mandatory right applies, it controls over this policy.

9. Refund method and timing

Approved refunds are normally returned to the original payment method. Stripe, PayPal, banks and card issuers control how long a posted refund takes to appear. If the original method cannot accept a refund, EOTLS will determine a lawful alternative.

10. Exchanges

Because many EOTLS products are limited or made-to-order, direct exchanges may not always be available. When appropriate, the practical solution may be a return/refund followed by a new order.

11. Chargebacks and payment disputes

Please contact EOTLS first when possible so the issue can be investigated. Chargebacks and PayPal disputes are handled through the applicable provider and financial institution. Nothing here prevents you from using dispute rights available under law or provider rules.

12. How to request cancellation or withdrawal

Use the Contact page, identify the order, and clearly state that you want to cancel/withdraw or request a return. For a statutory withdrawal request, a clear written statement is sufficient; no special wording is required unless applicable law says otherwise.