Shipping

Shipping Policy

Effective: September 22, 2026

EOTLS ships studio products and preorder rewards using studio fulfillment, third-party print/fulfillment providers, and available carriers. Checkout is the source of truth for whether a destination/item combination is currently supported.

1. Processing and production time

Processing begins after payment and order review. Made-to-order merchandise, signed editions, preorder rewards and campaign goods may require production time before shipment. Product pages or release updates may provide more specific estimates.

2. Delivery estimates

Carrier transit times and production dates are estimates, not guarantees. Weather, holidays, high-volume periods, customs, strikes, carrier disruptions, supplier problems and other events can delay delivery.

3. Split shipments

Items in one order may ship separately when they come from different production partners or become available at different times. Tracking may therefore be issued in more than one message. The total shipping amount charged at checkout remains the customer-facing shipping charge for that order unless a later customer-authorized change requires additional postage.

4. Domestic shipping

Domestic rates may depend on shipping class, product type, package weight, preorder tier, item add-ons and carrier/service configuration. The amount shown at checkout controls for the order unless an obvious technical error must be corrected before acceptance.

5. International shipping

EOTLS may ship to supported international destinations. Some products, countries or regions may be unavailable or require manual review because of carrier service, sanctions/export rules, customs requirements, product restrictions or fulfillment-partner limits.

6. Duties, VAT/GST, customs and brokerage

Unless checkout expressly states that a charge is collected in advance, recipients are responsible for destination-country import duties, VAT/GST, customs fees, brokerage and carrier collection charges. Customs authorities may require accurate descriptions, declared value, origin, weight and classification information.

7. Tracking

Tracking is provided when available from the fulfillment partner or carrier. Some services may not provide complete event-by-event tracking, and international packages may receive a different last-mile carrier after customs clearance.

8. Address accuracy and changes

You are responsible for supplying a complete deliverable address. Contact us immediately if a correction is needed. After production, label creation or shipment begins, an address change may not be possible.

9. PO boxes, military and special addresses

Support for PO boxes, APO/FPO/DPO, freight forwarders, parcel lockers and other special addresses depends on the selected product, fulfillment partner and carrier. Checkout acceptance does not guarantee that every item can use every special-address format; we may contact you if an alternative is required.

10. Lost, delayed, refused, returned or unclaimed packages

Contact EOTLS if tracking suggests a material delivery problem. Resolution can depend on carrier investigation, fulfillment partner rules, address accuracy and item availability. If a package is refused, unclaimed, blocked by customs, or returned because of an inaccurate address, original and return shipping or customs costs may be deducted from an otherwise available refund where law permits.

11. Risk and title

Risk-of-loss and title rules vary by jurisdiction and transaction. Nothing in this policy overrides mandatory consumer protections. EOTLS will work with the carrier/fulfillment partner on covered loss or damage claims.

12. Contact

Use the Contact page for address corrections, shipping availability, tracking or delivery issues.